norths Group ATLAS Card has arrived...

norths GROUP ATLAS Card - FREQUENTLY ASKED QUESTIONS (FAQ's)

How much does 1 Reward point equal onto my norths Group ATLAS Card?

1point = 1cent

100 points = $1

1,000 points = $10

10,000 points = $100

How much can I have on my ATLAS Card at any one time?

Up to $5,000 AUD balance at any one time, any amount that is attempted to be loaded or transferred to the card that takes the balance over this $5,000 limit will be rejected in full. Fees and chanrges may still apply – cardholders to refer to the PDS.

What do I do if my card expires?

You will need to visit norths and apply for a new card.

How do I cancel my card?

Please see the staff at norths.

What do I do if I forget my user name or password?

Go to the login page for the Cardholder Account page (via www.norths.com.au), and select “forgotten password”. The security questions that you answered when activating your card will come up. Simply provide the answer you provided during activation and a page will appear allowing you to reset your password. If you have any questions about this process, please visit norths and one of our staff will be there to help you.

How do I check my balance?

You can check your balance as well as statements and transaction history online via the cardholder website available at www.norths.com.au. If you are unsure on how to go online please ask norths staff at the helpdesk and they will be happy to assist you.

How do I change my PIN?

Go to the Cardholder account page via www.norths.com.au

1. Click on reset PIN

2. Type in existing PIN

3. Then type in new PIN.

Where are the Funds Held?

Indue Ltd is the issuer of the card. Indue Ltd is an Approved Deposit-taking Instituition (ADI) regulated by APRA (Australian Prudential Regulation Association). Indue Ltd holds all cardholder funds and attends to settlement of all transactions made using your norths ATLAS Group Card.