Loyalty Host Manager

About us

We have rewritten what a Clubs are all about.  Whatever our guest’s ambitions are for the day, they can find a corner to match – from our light filled indoor terrace, the contemporary and recently designed beautiful lounge area, a spot in the bar to watch a game or just to sit back with a glass of something cold amongst the greenery in our conservatory.  Windows stretched wide open bringing the outside in – we’re a place to stay all day, to enjoy simple, delicious food and drinks and warm, down to earth hospitality with their favourite people.
What differentiates us from your typical entertainment venue is that we serve as a cornerstone of the North Sydney community as a not for profit we believe in our responsibility of giving back through charitable initiatives and explore how we can help to open doors and provide opportunities to encourage an ‘anything is possible’ approach in everything we do.

Joining Norths means you are part of the Norths Group which includes The Greens North Sydney, Seagulls at Tweed Heads, The Alcott in Lane Cove, Norths Fitness and Revolution Fitness.

The role
We are seeking a motivated, ambitious, super-star to lead our Sydney host teams. Ultimately this is all about ensuring you and the team are delivering exceptional guest experiences consistently whilst at the same time ensuring business objectives are being met.  If you enjoy making a difference, problem-solving, working with all sorts of different people and being innovative then we have a role that will amplify your career.

Core responsibilities
You will be the face of Norths Group through strong Public Relations and Marketing strategies aimed at member activation and retention.  Naturally it is the effective implementation of the Norths Loyalty Program. And to achieve this you will need to build strong interdepartmental relationships – luckily everyone here is friendly, professional and wants the same thing.

Growing and retaining the Norths Group membership across the 3 Sydney properties is going to require creative, out of the box thinking that is supported by a management team that is innovative and willing to try new things. The flip side is tracking and managing customer trends, budgets, P&L and more.  This requires a comfort level with computer systems; databases; outlook and more.
Leading the teams to success by being an inspirational, reliable, effective leader with a strong focus on the team members individual development needs to ensure exceptional service standards are provided in the gaming areas.
 Indicative activity breakdown

  • 20% Strategy development and implementation
  • 40% Public Relations
  • 40% People Management & Administration

About you
Whilst we have been here for the past 64 years we identify with being innovative, focused on the guest experience and ultimately connecting our communities. We are technology savvy and see this as a great opportunity for someone who is developing their career. You need to be resilient, tenacious and having a sense of humour helps.  You are naturally inquisitive, competitive, love working as part of team and enjoy engaging with people from all walks of life. You are a self-starter, a leader who wants to make a difference, discretion and confidentiality come naturally to you, and you have an eye for detail but also able to see the big picture.

Skills & Knowledge

  • Awesome communication and interpersonal skills are a must
  • You need to have worked in a Gaming environment before
  • Ability to deliver business results
  • People management skills with exposure to performance appraisal, recruitment, career and succession planning, grievance resolution, disciplinary procedures and conflict resolution
  • Demonstrate the ability to identify growth opportunities
  • A sound understanding of the nature of our business and the members we serve
  • Working knowledge of relevant legislation including current RSA, RCG and First Aid certification
  • Practical compliance experience
  • Availability to work weekends, nights and day shifts

Bonus points for:

  • Previous casino or gaming marketing experience

Benefits & Culture

Extensive training and development with Norths Group Academy

  • Genuine career development
  • Staff meals
  • Work for a Club that continues to reinvent its relevancy to its local community

Norths Group Academy offers formal training to grow your career in the entertainment and hospitality industry.  Our culture is all about being approachable, accountable, humanistic, success oriented, which enables us to deliver phenomenal guest experiences.
At Norths Group you will be part of a great team where each of our employees is valued and seen as the key to our success.  For a confidential discussion about whether this role is right for you please call Sarah Eldridge-Smith, People and Culture Manager on Tel 02 9245 3000.

Apply now